POLICY & INFO

📌 Class Policies & Info

Hey! I’m Coach Stef, and I run this program solo — no front desk, no assistants, just me. I keep things simple, fun, and focused. To help everything run smoothly, please read through the following policies before enrolling:

💡 REC Class Structure

  • All classes are held once a week for 6 weeks unless otherwise noted.

  • Class length is either 30 or 55 minutes depending on age group.

  • Each session has limited spots and is first come, first served.

💪🏽 Private & Semi-Private Training

  • Private sessions are 45 minutes and billed monthly for weekly clients.

  • Drop-in private and semi-private sessions are first come, first served.

  • Monthly clients receive:

    • Personalized feedback and at-home drills

    • 24-hour text support

    • Monthly progress check-ins

  • No refunds or makeups for missed private/semi-private sessions unless I cancel.

  • Drop-in sessions must be paid upfront at booking.

✅ Attendance & Makeups

  • No makeups or refunds are offered for missed classes due to illness, vacations, or personal conflicts.

  • Makeups are only offered if I cancel due to weather or an emergency.

  • In rare cases, I may offer a one-time drop-in to another class (if space allows) as a courtesy — but this is not guaranteed.

🔒 Updated Policy – Effective September 1, 2025

Out of kindness, I’ve credited missed private or semi-private sessions in the past. That stops this fall.

Starting September 1, 2025, credits, makeups, or refunds will not be issued for missed private or semi-private sessions — even if you notify me. This includes illness, travel, or last-minute emergencies.

All cancellations must still be made at least 24 hours in advance or the session is charged in full.
No credit. No makeup. No rollover. Respect the time.

💸 Payments & Refunds

REC Classes
• Full payment is due at time of registration
• If you're having trouble with payment, contact me directly before enrolling
• No refunds once enrolled unless I cancel the entire session
• A credit may be considered in extreme cases like injury, but that is not guaranteed

Private & Semi-Private Sessions
• Invoices are sent at the end of each month
• Payment is due by the 1st of the new month
• If payment is not received, your time slot will be released and added to the public calendar
• No refunds or makeups for missed sessions unless I cancel
• Drop-in sessions must be paid upfront at time of booking

👕 What to Wear & Bring

  • Athletes must wear comfortable clothes they can move in (leggings, fitted shorts, t-shirts, or leotards).

  • Bare, clean feet only — no socks, shoes, or slippers.

  • Hair must be tied up and out of the face (pony, bun, or headband).

  • Bring a water bottle with your child’s name on it.

🚫 Behavior & Safety

  • No adults or children allowed upstairs on the track during class.

  • Parents may buy a track pass from the front desk if they want to walk — but no standing or watching from upstairs.

  • Athletes must follow directions, keep hands to themselves, and show respect.

  • Unsafe behavior that continues after 3 warnings may result in removal from class.

💬 Communication

  • All class updates, cancellations, and announcements go through the BAND app.

  • Join the BAND group BY CLICKING HERE

  • I don’t use social media DMs, Messenger, or text for client communication (unless it needs immediate attention).

✨ A Note from Me

This program is small, intentional, and built with a lot of heart. I appreciate every family who signs up and supports what I’m building here. Thanks for being part of it!

– Coach Stef
www.coachstefb.com